Job Details

ID #53848617
Estado Dakota del Norte
Ciudad Hoofddorp
Tipo de trabajo Full-time
Salario USD TBD TBD
Fuente Delta Electronics
Showed 2025-04-30
Fecha 2025-04-30
Fecha tope 2025-06-29
Categoría Etcétera
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Service Engineer (French Speaker) - Electric Vehicle Charging Solutions

Dakota del Norte, Hoofddorp 00000 Hoofddorp USA
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We are looking for a native French speaking Remote Support Engineer Level 2 for our service operations related to the Electric Vehicle Charging Solutions and Smart Energy Solution Team.As part of the Remote Support Team, you will support customers and colleagues with diagnostics and troubleshooting related to our full range of EV Chargers and Energy Storage products. Once diagnostics is completed you will order spare parts and book field service partner or field service technician, and finally remotely support them to complete the job and restore the product’s functionality. Our team manages both preventive and corrective maintenance. Most of our customers are professional clients (B2B), although we sometimes need to support the end clients too when required. Level 2 engineers also support Level 1 Support reps when LV1 cannot solve the issue directly, and in turn we ourselves seek advice and support from Level 3 when needed. Your Key Responsibilities:Handle service cases to closure in our case handling system.Give support to Level 1 when required.Escalate complicated issues to LV3.Remote diagnostics and service of productsInitiation of on-site interventions (performed by service partner or dedicated FSE in the country/region).Participation in repair instructions creation and improvement.Determination of required spare parts.Request and give support to field service engineers.Test the product after service.Communicate the results to the customer.Occasionally conducting trainings for LV1, customers and service partnersOccasional onsite troubleshooting and 24/7 supportPeriodical realization of defined amount of onsite field services to keep own knowledge and skill up to date.Communication of identified product issues to Quality and Master Service Engineer

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