CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.SummaryCHS Dakota Plains Ag has an exciting opportunity available at our Gwinner, ND location! Come join our team as a Customer Support Representative and help to make an impact on your local community. In this role you will, answer the phone and work with customers to fulfill their needs, partner with our local drivers to update them on customer needs and send out/receive contracts from home heat customers. Apply today to join our team!Responsibilities
Under general supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
Inquiries are generally routine but may require departure from standard scripts or procedures.
Learn how to operate our data software such as Agris and Energy Force.
Provides support to lower-level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
Reviews and troubleshoots customer problems and initiates action for repair, replacement return or field service; or refers highly unusual situations to higher authority for review and reconciliation.
May promote alternative products or services.
Other duties and responsibilities as needed or assigned.
Minimum Qualifications (required)
1+ years of experience in Customer Service and Support
High School diploma or GED
Additional Qualifications
Strong written and verbal communication skills
Proficient with MS Word, Excel, and PowerPoint
Ability to work extended hours to meet business demands
Abilty to read, write and communicate in Spanish, preferred
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.
Physical Requirements
Ability to sit, stand, bend, walk and talk
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications.Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care savings accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.CHS is an Equal Opportunity Employer/Veterans/Disability.