Help Desk Support Specialist

Set up and troubleshoot domains, user accounts, and software accounts to ensure proper system access.Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.Diagnose and resolve hardware and software issues on desktops/laptops and mobile devices.Add or replace memory, keyboards, motherboards, and other computer components as needed.Support common user applications, desktop services, and IT peripherals.Maintain ticketing system documentation, ensuring incidents and resolutions are properly logged.Install, set up, maintain, and troubleshoot desktop/laptop systems for end-users.Assist with patch management and security updates to maintain system integrity.Support server environments and network infrastructure as required.Coordinate with vendors to resolve hardware and software issues, ensuring timely problem resolution.Provide technical guidance and end-user training on system functionality and security best practices.Assist users with remote access configurations, VPN troubleshooting, and secure authentication methods.