Operations Supervisor

The Operations Supervisor plays a key role in servicing our customers in the Builder Channel.  The position is responsible for managing all aspects of the daily operations including operational process adherence, field team metrics, sub-contractor base performance metrics, and customer satisfaction. ResponsibilitiesEnsure compliance with safety rules, regulations, procedures and good housekeeping practices for the entire facility and company leased vehiclesCoach, mentor, and develop teamCommunicate goals to each Spoke Employee, monitor performance, and provide coaching.Manage Sub-Contractor Insurance Log - communicating with sub-contractors to ensure the required documentation is up to date, logged, and stored properlyFocus on eliminating troubleshooting costs through continuous process improvement and process adherence of the Operations staffEnsure accurate and timely invoicing to customers of all materials for full kitchens and service completed dailyEnsure regular field audits are performed, checking for adherence to Masterbrand Installation Procedures and OSHA safety guidelinesManage purchase and supply of all non-cabinet related stock items sourced from outside vendorsAudit delivery of our product on a regular basis and hold delivery agents accountable through chargeback processCoordination of any expedited deliveries to complete installs or servicesEnsure accuracy of all parts being pulled for next day service and audit regularlyOrganizational Relationship:The Supervisor, Operations reports to the Sr. Manager, Operations & Install QualificationsExperience using computer programs including Excel, Microsoft Word, Power Point, Outlook, AS400, Kronos and Sales ForcePrevious related employment experience, preferably in the building industryExperience leading a fast-paced team environment and handle multiple prioritiesAbility to define problems, collect data, establish facts, and draw conclusionsAbility to handle stressful situations but remain calmAbility to interact and communicate with customers, both internal and externalAbility to manage and motivate operations staff Education Requirements:High School Diploma RequiredHigher education preferred