Manager, Vendor Management – Outbound Sales

We are looking for a Manager, Vendor Management - Outside Sales to join our growing team! In this role, you will lead all execution aspects of 1-3 contact centers that support Brightspeed’s Outbound Calling Programs. You will develop and implement outbound calling strategies to achieve targets for sales and revenue. You will also manage BPO operations and is accountable for contractual execution and SLA delivery and also manage daily operations and ensure the centers' long-term strategic success.As a Manager, Vendor Management - Outside Sales, your duties and responsibilities will include: Vendor Partner Relationship Management:Oversee and optimize relationships with external suppliers. This role involves strategic planning, negotiation, and performance evaluation to ensure efficient and cost-effective vendor partnerships.Cultivate and maintain strong relationships with contact center vendors.Regularly assess vendor performance against KPIs and take proactive measures to address any issues or gapsSales Strategy Execution:Translate sales strategies into actionable plans for vendor teams, ensuring alignment with organizational goalsMonitor and track performance metrics, providing regular updates and insights to stakeholdersResponsible for the delivery of sales quotas:  Prospect Sales, Copper to Fiber Migrations, Winback, Cross Sell, and Product UpgradesDiligently manages Attachment & Package Mix measurements to ensure ARPU delivery at or above targetQuality Assurance and Compliance:Establish quality assurance protocols and standards to ensure consistent delivery of high-quality interactionsConduct audits and quality checks to assess adherence to established guidelines, policies, and regulatory requirementsAddress any compliance issues promptly and work with vendors to implement corrective actions and prevent recurrencePerformance Optimization:Analyze data and trends to identify areas for improvement and optimizationWork closely with vendors to implement strategies for enhancing sales, activations, and revenueProvide training, guidance, and support to vendor teams to maximize their potentialRisk Management and Compliance:Ensure compliance with regulatory requirements and company policies in all outbound activitiesIdentify and mitigate risks associated with vendor operations, including data security, compliance, and quality assuranceCommunication and Reporting:Serve as the primary point of contact between internal stakeholders and vendor teamsCommunicate regularly with stakeholders to provide updates on sales performance, initiatives, and challengesPrepare and present reports, analyses, and recommendations to senior management as neededOther Responsibilities:Crisis management skills are crucial for handling escalated customer issues and ensuring swift resolution by clearly defining problem statements, while assessing the frequency and impact to the businessFunction as escalation point, sometimes after hours, when standard processes are not meeting customer expectations