Vacancy caducado!
Job Description
We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Salary range: $39000 - $49000 per year.
Responsibilities:- Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
- Receive and resolve, within established guidelines, customer issues, questions and concerns.
- Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
- Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.
- Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
- Download, distribute, and answer all customer questions received via email.
- Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
- Perform other duties and responsibilities as required or requested by management.
Qualifications
- High school diploma or equivalent required.
- Post-secondary qualification strongly preferred.
- Previous experience in customer services or contact centers is desirable.
- Exceptional verbal and written communication skills.
- Outstanding phone and email etiquette.
- Possess good organizational and record-keeping skills.
- Able to manage multiple accounts simultaneously.
Additional Information
- This is not a remote job
- Appy now
Vacancy caducado!