[As a Professional Collections Specialist at Ingenuity RM, you will:]{calibri=""}
Manage, review and maintain an assigned portfolio (bank) of delinquent accounts.
Take appropriate action on those accounts, which could include placing outbound phone calls, taking inbound phone calls, processing payments, sending letters or other notifications, performing skip tracing and similar research, documenting account notes, and preparing accounts for legal action.
Communicate with consumerson the phone to obtain payment in full or negotiate reasonable payment plans. Effective communications skills, the ability to multi-task, think on your feet and be persuasive but professional are critical indicators of success for the position.
Perform administrative duties on the assigned bank of accounts. This will include following up on undelivered mail, researching and answering disputes, correcting errors, managing multiple account dispositions and other administrative tasks.
Handle confidential information; maintain and organize data, accounts and files so that they are easily accessed and retrieved without compromising confidentiality or privacy.
[Qualifications and requirements for the position include:]{calibri=""}
Excellent customer service and satisfaction skills.
An empathetic and collaborative approach to working with potentially difficult situations over the phone.
The ability to quickly identify issues and propose solutions, de-escalate argumentative consumers in a calm and highly professional way, and achieve desired results in a fast-paced environment.
One to two years of experience in a call center or customer service environment is preferred, prior collections or customer sales experience is also highly beneficial.
A detail-oriented approach with the ability to work independently and be a self-starter.
Perfect compliance with all federal and state regulations governing the collections industry as well as all company policies and procedures.
Ability to work in an office environment with extensive computer screen and headset time. Good basic math, typing and writing skills.
Thrives in a culture of open communications, a fun work atmosphere, teamwork, a strong desire to make things better and to get things done - and brings that passion to work every day.
[Our company values are based first on our name, Ingenuity - which is defined as the quality of being clever, original and inventive. We took those basic principles, then added three other critical elements:]{calibri=""}
Empathy
taking the extra effort to understand the perspectives, attitudes and feelings of those we interact with.
Teamwork
recognizing that none of us can do it alone, we strive at all times to be helpful and respectful to one another.
Accountability
we each have a daily commitment and responsibility to the company and to our clients, and we work hard to always honor that with personal integrity.