Customer Success Architect

Your CareerLeading the Cortex Customer Success Architects that are responsible for empowering our clients to  prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!Your ImpactTime to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoptionProduct Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requestsCollaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our productsDrive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use casesDigital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale