Customer Experience Training and Development Specialist

We are seeking a dynamic and customer-centric Customer Experience Training and Development Specialist to design, develop, and deliver impactful training programs that enhance the skills and performance of our Customer Experience Team. The goal is to ensure customer experience associates and specialists are well-prepared to handle customer inquiries, resolve issues, and provide excellent service. This role involves assessing training needs, creating learning materials, coaching staff, and monitoring the effectiveness of training programs to ensure a high standard of customer care.