Vacancy caducado!
Job Description
The Advanced Collections Specialist is responsible for initiating contact with customers and/or sales personnel and collecting on delinquent accounts. Specific areas of involvement include coordinating payment plans, resolving billing errors and disputes, and negotiating settlements. They will contribute to the success of PepsiCo by minimizing losses and mitigating further credit risk.
Major Task Responsibilities and Key Accountabilities: Actively monitor aging reports and initiate contact with customers to resolve delinquent balances Thoroughly investigate historical data for each outstanding account prior to collection attempts Leverage account notes and payment history for collections conversations and negotiation Monitor and ensure follow up on any payment arrangements Work with internal and external business partners to resolve any billing issues and disputes Produce statements, dunning letters, delinquency notices, invoices and proof of delivery for customers as requested Update the collections notes thoroughly each day Determine placement of accounts with outside agencies if deemed necessary Evaluate uncollectable accounts and submit balances bad debt write off if needed Analyzes requests for credit reinstatements for at risk customers and approve or suggest further review by credit department Take ownership and deliver against both personal and team goals Drive self-improvement and continuous learning through coaching and feedback Demonstrate initiative for expanding own skill set and knowledge of businessQualifications: 2+ years Collections experience (Preferred) Excellent interpersonal and communication skills, including phone etiquette to establish relationships with internal and external partners and work effectively with the team Excellent organizational and time management skills with the ability to prioritize activities Strong attention to detail and level of accuracy Knowledge of billing procedures and collection techniques Familiarity with laws related to debt collection (Preferred) High level of personal and professional integrity and ethics Proficiency in MS Office applicationsQualifications
Collection or Accounts receivables Experince
Additional Information
All your information will be kept confidential according to EEO guidelines.
Vacancy caducado!