Vacancy caducado!
Date Posted:2024-02-06Country:United States of AmericaLocation:HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USAPosition Role Type:OnsiteThe Customer Service Manager will have responsibility for improving customer service excellence across Collins’ portfolio to our customers globally and will act as a customer point of contact for administrative performance issues within the Wilson MRO facility. This position will also be responsible for the preparation, review and assisting senior management of key Collins’s customer scorecards. The candidate will interface across strategic business units and site locations in performing their duties.Primary Responsibilities:
Work directly with customers to understand accounts payable/receivable issues.
Assist senior management in driving performance improvements within the Collins organization, and work with the specific sites regarding customer service related issues.
Drive continuous improvement through development of robust customer administrative recovery plans, consistent with the Collins internal quality operating system that provide sustained long-term performance improvements.
Review and coordinate with operational teams in the Wilson MRO on specific initiatives required to drive improvement and ensure recovery plans are aligned with strategic actions.
Assist and train various functional Customer Administration Management (CAM) team on the use of office applications and tools that are common for ERP (enterprise relational programs) and data repositories.
Represent and present in meetings and monthly review to customers and senior Wilson MRO management.
May travel to Collins service center sites, as well as customer locations in support of Customer administrative recovery efforts.
Qualifications/Experience Needed:
Typically requires a University Degree and a minimum of 2 years prior relevant experience with specialized knowledge of technical or operational practices or in absence of a degree, 6 years of relevant experience.
U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations require. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
Previous customer service/customer administration experience.
Preferred Qualifications:
Previous management and/or leadership experience is preferred.
Avionics experience, specifically in MRO environment preferred.
Experience with SAP.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.#reempowerprogramThis role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.Minimum Program Qualifications:
Be on a career break of one or more year at time of application
Have prior experience in functional area of interest
Have interest in returning in either a full-time or part-time position
Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms:Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Vacancy caducado!