Job Details

ID #54126662
Estado Carolina del Norte
Ciudad Wilmington
Full-time
Salario USD TBD TBD
Fuente Carolina del Norte
Showed 2025-07-07
Fecha 2025-07-07
Fecha tope 2025-09-05
Categoría Apoyo técnico
Crear un currículum vítae
Aplica ya

Help Desk Support Technician

Carolina del Norte, Wilmington, 28404 Wilmington USA
Aplica ya

Principle NS is currently seeking an experienced, high energy, Help Desk Support Technicians to join our team. This position is accountable for providing technical support to all levels of the organization while pursuing the best in customer service. If you are interested in a rewarding opportunity with a dynamic healthcare provider, apply today! Apply by responding to this post with a copy of your resume.

WHY SHOULD YOU WORK HERE?

We believe in making our people the foundation of who we are. We want a workplace centered on kindness, caring, and compassion where team members meet the high standards and expectations our residents and families deserve. We are proud to offer:

Competitive pay

Payactiv- access your earned wages before pay day!

Health, Vision, & Dental Insurance

401(k) Retirement Plan with Company Match

Company Paid Life Insurance

Accident, Critical Illness and other voluntary insurance plans

Vacation after 90 days of full-time employment, Sick, and Holiday Pay

Free Employee Assistance Program

Opportunities for Career Advancement

OUR WORKPLACE

We provide a wide range of medical and personal services to those who need it most in a Skilled Nursing Facility setting. Our facilities are committed to providing the highest quality of care and services assuring human dignity and quality of life for our residents, their families, and our employees.

JOB SUMMARY

The Help Desk Support Technician is an integral part of the Information Technology Group. Responding to telephonic or electronic inquiries by listening to concerns and following provided documentation to resolve these concerns.

Key skills include:

listening with the intent of understanding, translating business problems, and troubleshooting in order to resolve problems while providing excellent customer service.

problem solver who is able to prioritize various tasks and responsibilities.

Primary responsibilities:

Provide technical support and troubleshooting assistance to end-users via phone, email, and in-person to those that care for our residents.

Imaging and/or building computer equipment based on established procedures.

Able to ask decerning questions to determine how to best serve the caller.

Install, configure, and maintain desktops, laptops, mobile devices, and peripherals

Set up user accounts and permissions in Active Directory and other systems

Collaborate with other IT teams to escalate and resolve complex issues

Document all support activities and resolutions in the ticketing system

Assist with the deployment of software updates and patches

Conduct user training on basic IT functions and applications

Qualifications:

Experience in a customer service, help desk, or technical support role

Ability to provide excellent customer service and communicate technical information to non-technical users

Strong knowledge of Windows operating systems (Windows 7/11) and Microsoft 365 Suite

Familiarity with network protocols (TCP/IP), LAN/WAN technologies, and network administration concepts

Experience with desktop support, including hardware troubleshooting and software installation

Please note that this Job Summary outlines the general nature and level of work to be performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of the employee.

EOE

We are committed to ensure fair and equal treatment for everyone we employ and are a proud Equal Opportunity Employer.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Vision insurance

Schedule:

8 hour shift

Day shift

Evening shift

Night shift

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