The Process Review Manager will report into the Business Control Head team for Branded Cards. The role will lead efforts to create standard methodology and processes for control execution across Branded Cards. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. Responsible for handling staff management issues, including resource management and allocation of work within the team/project.Responsibilities:
Build and lead process inventory, processing mapping and evaluation of processes with broad implications for Branded Cards
Maintain book of work, provide summary view to management
In partnership with Sr. Leadership and Issues Management evaluate and recommends processes to deep dive
Perform cross process review to identify related and interdependent elements and provide recommendations for combining or connecting efforts to achieve greater effectiveness and efficiency
Defines scope, target state and success criteria based on comprehensive analyses
Recommend controls and automation opportunities- Defines requirements for WFM and oversees the development to support new cross Brands processes
Brings in MCA, Legal and ICRM team as appropriate
Creates the infrastructure to support the process (typically leveraging WFM), creates and maintains procedures for the owned processes, and executes the controls to ensure the Cards/Lending teams are following the processes
Collaborate & socialize with key stakeholders any proposed process changes/enhancements to ensure awareness and that solutions are practicable and sustainable
Support Product Management teams by completing Internal Audit or Compliance requests accurately and timely or performing a Pre-Audit & process assessment
Management & Leadership Characteristics:
Specific subject matter expertise regarding transformation and program management disciplines and a broad and deep business understanding of the products and services Citi offers
Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos
Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
Well-developed listening skills and a strong ability to engage at the senior management level
Articulate and effective communicator, both orally and in writing
Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
Strong leadership skills with a proven track record in driving positive and sustained change
Ability to create and articulate sense of purpose and common vision
Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity
Understand how your work contributes to other work across Citi / understand downstream impacts of decisions made
Partner across all stakeholders—control functions, the business in a way that demonstrates collective obligation on managing risk through appropriate controls
Strong regulatory and senior management interaction/communication skills
Support all governance routines, including planning and preparation sessions with business, consulting on Control guidelines and presentation documentation, and remediation on plan design.
Qualifications:
10+ years’ experience in risk, control and governance functions
Ability to create, manage and communicate strategic concepts and project statuses
Ability to establish and maintain a high level of trust and confidence
High energy, confident individual that communicates with passion and authority
Excellent communication skills; must be able to effectively communicate with management and employees across business functions
Significant interpersonal skills at all levels of management and ability to motivate teams to solve dynamic problems
Able to manage multiple priorities with competing deadlines and lead and influence in a highly matrixed and rapidly changing environment
Ability to create, manage and communicate strategic concepts and project statuses
Advanced Excel, PowerPoint, and SharePoint knowledge
Process mapping experience
Education:
Bachelor’s/University degree or equivalent experience, potentially Masters degree
Six Sigma, PMP and process improvement experience is preferred
Job Family Group:Compliance and ControlJob Family:Business ControlTime Type:Full timePrimary Location:Wilmington Delaware United StatesPrimary Location Full Time Salary Range:$144,480.00 - $216,720.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:Apr 29, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.