Entry Level Customer Support Specialist (816510)

The Customer Support Specialist (CSS) works under the general supervision of the Operations Manager. The CSS is knowledgeable on all partner programs (includes WIOA, Department of Employment and Workforce, Vocational Rehabilitation, Department of Social Services, Adult Education, and others) and is ready and able to provide immediate assistance to job seekers coming into the comprehensive center. The CSS is cross trained in all unit functions, supports all events and activities scheduled in the One-Stop, and performs other duties as assigned and related to providing ‘Best In Class’ customer service. Welcomes all visitors by greeting them directly, with a smile and handshake (when appropriate) and without delay. Pleasantly answers phone and politely connects callers to partner or service needed. The CSS is expected to assess and triage new customers to the center; will be trained by all partner representatives on the scope of that agency so the CSS can properly make referrals to the most appropriate service provider. The CSS will assist new/returning customers on the operations of the iPad VOS Greeter Check In system, as needed.