Senior Service Engineer- EV-Charging (German Speaking) (m/w/d)

 Provide support to service technicians to ensure costumer successCollaborate with related parties effectively for installation, maintenance, and repair activities to meet customer demand and deadlinesCollaborate in the development and execution of service strategies to optimize the performance and efficiency of the regional service team.Act as the trusted point of contact for escalated customer issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.Serve as the main liaison for regional service partners, ensuring smooth coordination and alignment of objectives.Monitor and analyze key performance indicators (KPIs), identify areas for enhancement, and implement corrective measures as necessary to ensure Service Level Agreements (SLAs) are consistently met.Ensure continuous improvement efforts to elevate service quality, reduce operational costs, and enhance overall customer experience.