Looking for candidate that can join our Specialty Field Engineering Customer Experience Team. Project Handlers/Project Coordinators work with our customers to help quote and book new orders for several different services. These team members work with the engineers and customers to schedule projects and also manage the project from beginning to end. The team will work primarily out of Salesforce for their CRM Platform while leveraging other internal UL resources. Project Handler (rewritten for Specialty Field Engineering Front End Team)
Manage client calls and requests for the Specialty Field Engineering work
Organize and coordinate assigned client account work in a timely and profitable manger
Prepare client quotations and perform follow-ups
Communicate and schedule client projects
Keep up to date project statuses with the engineer and client
Work with business support to bill clients in a timely, concise and profitable manner
Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage client work
Ensure program requirements are clearly documented, communicated, and updated throughout the organization, and leverage support where needed.
Coordinates administrative aspects of project management.
Serves as Project Handler of record as assigned.
Communicates project status and results to clients through frequent contact.
Prepares Follow-Up Service Procedures and information pages. Integrates continuous improvement concepts and techniques into all aspects of the job.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.
This is a Hybrid role based out of Raleigh, NC, Norhbrook, IL or Vancouver, WA with expectations to be in the office 3 days a week.
#LI-Hybrid#LI-MB1
2 year Associates Degree or some college preferred.
Experienced problem solver and ability to work in a fast-paced customer service or sales environment.
Ability to demonstrate written, oral and interpersonal skills with the ability to effectively communicate with staff and clients. Must be able to identify problems and offer workable solutions.
Demonstrate technical aptiude and the ability to learn quickly.
Ability to be flexible, engaged, and collaborative within a team setting.
Strong computer skills in Excel, Salesforce, Oracle and HCL Notes a plus.
Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
Diversity & inclusion: UL is committed to celebrating acceptance, equity and inclusion of all people. We believe our diverse views when combined bring a greater representation of the world and a better representation of our customers.
Interesting Work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles. The salary range for this role is $53,000 - $60,000 and is based upon years of experience that is commensurate with the level of the position. All employees at UL Solutions are eligible for annual bonus compensation. The target for this position is 5% of the base salary offered. Employees are eligible for health benefits such as medical, dental and vision; wellness benefits such as mental & financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country, for the relevant position level. We also provide employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.