Computing Services Technician II

Are you an analytical problem solver with deep curiosity about technology? Do have endless patience with all types of users and a drive to help and educate your internal customers? Are you looking for an opportunity to learn and grow in technology? Then we want you to join our team! This role offers the opportunity to work with seasoned professionals working with cutting edge technology where no day is the same. We offer competitive pay and benefits, generous time off, professional development and telework options. This is a fun, friendly and fast-paced environment where your ideas are valued. The lottery is a successful and growing business enterprise dedicated to raising funds for education in North Carolina. We were just named of the 2024 Triangle’s Best Places to Work for the second year in a row! Responsibilities: Monitors and answers phones, emails, and trouble tickets regarding IT issues and requests and ensures everything is addressed in a timely manner. Creates and manages accounts across all IT systems. Performs regular user account security audits. Performs offboarding procedures for user accounts. Manages designated software and Operating systems, installing patches, troubleshooting, and testing version changes before implementation utilizing System Center Configuration Manager and/or Intune. Serves as a subject matter expert for advanced helpdesk systems and processes and is a point of escalation for CST I for advanced systems and processes.Maintains Accurate physical inventory, tags devices, and performs inventory audits annually and on an as-needed basis. Participates in the purchasing process for the CS team, including acquiring quotes and working with vendors to determine business needs. Research new hardware/software configurations for end users and make suggestions based on this research. Test and documents new configurations before implementation. Creates and maintains network shares and performs regular audits of access permissions. Participate in desktop support 24x7 on-call rotation schedule. Escalates unresolved problems to staff with specific expertise, such as developers, network personnel, system engineers, and database administrators, in a timely manner.Supervisor may assign additional tasks within the scope of this classification as necessary. Requirements: Knowledge of advanced computer hardware (desktops, laptops, Macs, iPads, iPhones, etcetera), software (Windows, Microsoft Office, Apple OS X, iOS X, etcetera), and peripherals (printers, scanners, audio/video equipment, etcetera) functionality.Basic Knowledge of Management systems (AD, SCCM, Azure, Intune, 3rd Party)Basic Knowledge of networking and network troubleshootingStrong verbal and written communication, interpersonal, teamwork, and customer service skills.Knowledge of general office environments and procedures.Organizational and time management skillsSelf-starter that can collaborate actively with others in a cross-functional team.Proven attention to detail and high standards for quality.Ability to stretch, bend, and squat.Some college education and 3 years’ experience or 3 years as CST 1Ability to stretch, bend, and squat Hiring Rate: $51,186 - $62,000 DOE Closing Date: July 21, 2024 This position is eligible for part-time telework for residents living near headquarters About the North Carolina Education LotteryWe raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award on average $10 million a day in prizes. To learn more, visit our website www.nclottery.com. At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment. All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc). Apply in minutes! Get started by uploading your resume. Click here for our Careers Page. Equal Opportunity Employer PI243592219 Apply