Immediate Need
Job Specification
Candidate must be able to take orders, enter in Association software, process, and prepare for shipping. Must have a pleasant personality, work well with co-workers, as well as greet visitors to the Technical Center. Work with Accounts Receivable Specialist for daily customer demands. Listed below are daily/monthly responsibilities.
Responsible to the Business Services Director
Process customer purchase orders received from the web, email, fax, and telephone.
Provide ocean, land, and air freight quotes.
Fulfill customer orders by pulling inventory from stock, packing the order, and arranging pickup by designated carrier.
Facilitate warehouse pickup with brokers by providing documentation to clear customs
o include shippers' letter of instruction, certificate of origin, harmonized codes, or bill of lading.
Monitor inventory levels to prevent stock-outs.
Manage returns, re-stock of products, and refunds.
Investigate and resolve shipping issues including short-ships, damages, mis-shipments, and lost goods.
Process daily reports for import into QuickBooks.
Communicate and work with the Technical Department on process changes regarding products and website updates.
Enter QC product price changes
Ship corporate membership packets
Process UV and PTP (Proficiency) orders
Answer all customer emails in a timely manner
Ship QC items each day via UPS, FedEx and DHL
Participate in semi-annual inventory count in June and December
Able to lift a minimum of 60 pounds
Remove and add items to inventory as needed
Monthly credit card reconciliation
Assist Technical Associate in updating individual standard PDF files on the AMS side, updating purpose and scope descriptions on website
Assist Technical Associate – Inventory Focus in keeping the library magazines filed and sorted
Assist in preparing PTP (Proficiency) packages for mailing
Assist other departments as needed if time allows
The role of Sales Order Coordinator is performed on site at AATCC Technical Center.
Qualifications
High School Diploma or GED
Skills
Organizational Skills: Ability to manage multiple orders and tasks efficiently.
Attention to Detail: Ensuring accuracy in order entry and documentation.
Communication Skills: Clear and effective communication with customers, sales teams, and other departments.
Customer Service: Handling customer inquiries, complaints, and providing solutions.
Problem-Solving: Addressing issues that arise with orders, such as discrepancies or delays.
Technical Skills: Proficiency in order management systems and software (e.g., ERP systems, CRM tools). Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
Time Management: Efficiently prioritizing tasks and managing deadlines.
Sales Knowledge: Understanding of sales processes and order fulfillment.