Office Manager – working manager - seeking a professional with strong focus and positive mental attitude
Office Manager is responsible for managing and overseeing daily functions and systems within our office.
Office Manger will oversee call center reps ensuring successful appointment booking and efficiency.
A successful individual in this role will ensure the smooth and efficient functioning of team, including timely and proper member communications through all delivery channels, processing of leads and tracking productivity.
This individual is also expected to serve as a mentor to all team members, providing guidance on policies and procedures as needed. This role will be pivotal in ensuring we book leads for our sales reps.
NORMAL DAY-TO-DAY WORK
Maintain schedule of call center representatives.
Call potential leads to schedule appointments for sales representatives.
Confirm appointments with customers.
Provide daily oversight of all members to include phone calls, electronic communication channels and appointment booking to ensure all leads are being called and booked.
Hire, train and develop Call Center Representatives including conducting performance evaluations and providing coaching and feedback.
Ensure that all staff members are equipped with the necessary tools and permissions needed to provide excellent customer service.
Monitor member communications to ensure efficiency of all related system aspects needed for member service activities, including personal and team member communications and work volumes.
Provide ongoing training, encouragement as well as professional development of team members.
Oversee efforts to periodically review policies and procedures and identify opportunities for improvement regarding team operating compliance and efficiency.
JOB QUALIFICATIONS
Here are a few skills you MUST have to be qualified for this position.
Minimum 2 years of call center experience, including member/customer servicing experience as well as 1 year of managerial experience.
Excellent customer service skills
Phone and computer skills
Supervisory experience within a member/customer service environment
Strong analytical and problem-solving skills, with the ability to identify trends and develop solutions.
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
Availability to work different shifts.
Our company is growing fast and this is an amazing opportunity for a hard worker to start a great career. Come grow with us!
Email resume immediately for consideration