ROASTERY OPERATIONS MANAGER
Job Purpose Summary:
The Roastery Operations Manager oversees the general operations of a Roastery, manages private label customers, and ensuring compliance with regulations. The Roastery Operations Manager manages the Fulfillment and Shipping Manager, Fulfillment and delivery Specialist, and the Production Manager.
Reports To: VP of Human Resources and Operations
Direct Reports: Fulfillment and Shipping Manager, Production Manager
Status: Full Time
Responsibilities:
Production & Operations
Provide direct supervision to Production Manager, Shipping and Fulfillment Manager, and Fulfillment and Delivery Specialist.
Oversee general operations of the Roastery
Assist Purchasing/Inventory Manager in determining when and how many pre-printed bags to order.
Order labels from Logo Label, conduct label inventory counts when necessary.
Oversee certain aspects of our relationship with our private label customers. Coordinate with Director of Coffee and Fulfillment/Shipping Manager when necessary. Including:
Maintaining all supplies need to process orders
Supervising Shipping/Receiving to ensure that all orders are properly processed in a timely manner
Working with Purity staff to troubleshoot any problems that arise with Shipstation.
Manage other Private Label customers, create/oversee processes that are executed by Production Manager/Shipping & Fulfillment Manager
Facilities Management
Coordinates warehouse storage (i.e. Working with Purchasing and our vendors/customers to ensure we have sufficient space to operate efficiently)
Forecastes what’s needed in packaging, fulfillment, and roasting with Director of Coffee and Head Roaster specifically around the holidays and promotions.
Create and implement SOPs for production/shipping/delivery
Oversee setup of new systems and equipment in production and fulfillment
Fill in for Production Manager when necessary.
Manage SOP’s for Roaster Tools for production and roasting integration
Coordinate with Purchasing and Inventory Manager to schedule Cold Brew Production and cold brew pallet deliveries
Facilitate the resolution of maintenance issues for production and fulfillment equipment
Compliance
Conduct monthly regular inventory counts for fulfillment customers and JVG in concert with Purchasing Manager
Ensure compliance with Organics, FDA, and NC Dept. of Agriculture
o Submit new organic items for approval, maintain organic compliance with assistance from Head Roaster and Production Manager.
o Run a trace back and an In and Out exercise once per quarter, both organic and conventional. Run a mock recall once per year.
Create and oversee sanitation schedules and documentation.
Job Requirements
This position requires 37-44 hours per week.
Strong self-motivation and ability to work independently
Ability to prioritize and manage time effectively.
Excellent communication and collaboration skills
Prolonged, frequent ingestion of coffee, tea and other caffeinated beverages
A valid NC Driver’s license
Criminal background check as required by JVG’s institutional partners
Proficiency with spreadsheets and overall proficiency with web/net based platforms
Ability to work occasional nights and weekends
Ability to work on call
Ability to lift 50 pounds or more
Prolonged periods of constant repetitive motion
Please note this position prohibits the wearing of perfumes, colognes, or fragrances.
All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.