Job Number 24024770Job Category Rooms & Guest Services OperationsLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThe Vice President & Managing Director, Gaylord Hotels serves as the key continent business leader for the Brand with accountability for Owner Relations, P&L and Operations for Gaylord Hotels and other properties managed for Ryman Hospitality Properties as assigned. This position leads by promoting Marriott International’s strategy and mission with the aim of creating the maximum value for the company’s stakeholders through operational excellence.This position will have reporting responsibility for all General Managers of Gaylord properties and will serve as the primary contact for Ryman Hospitality Properties.The position has accountability for the overall performance of Gaylord Hotels, delivery of system standards and execution of brand standards and programs.EXPECTED CONTRIBUTIONS
The Vice President, Gaylord Hotels drives business performance and by doing the following:
Maintain and evolve Gaylord brand standards.
Execute and deploy resources against brand services and initiatives.
Build and maintain successful relationships with the owner.
Manage the balance scorecard for the Gaylord Hotels in the Americas
Ensure compliance of MI and Gaylord policies and standards
Ensure Gaylord Hotels operate effectively, and brand differentiation is maintained.
Ensure brand integrity in all aspects of MI business processes.
Leverage MI sales engines and initiate appropriate sales and revenue management activity.
Provide leadership, guidance, and support in the development and implementation of overall corporate and continent strategies and initiatives.
Lead his/her team in achieving performance measures and goals.
Exercise astute financial management of continental resources
Develop top talent.
Achieve annual goals and targets to ensure profitability and revenue growth.
Provide business expertise and strategic perspective to identify profitable opportunities, anticipate challenges, and create competitive breakthrough strategies.
Talent Management
Approve property total compensation strategies.
Accountability for selection and development of property GMs
Accountability for developing bench strength for GM level.
Accountability for initiating the LPA for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting goals and expectations for direct reports and ensuring accountability for successful performance.
Sales and Revenue Management
Review sales goals and strategies in area to ensure alignment with the brand business strategy and proper pricing and positioning of the property in the market.
Develops effective revenue management strategies and sets aggressive goals that drive the brand’s financial performance.
Leverage continent sales engines as well as initiate independent and proactive sales activities when appropriate to generate demand.
Financial Management
Accountable for P&L performance of Gaylord Hotels
Partner with Regional Presidents to conduct property level financial critiques.
Partner with Regional Presidents to take responsibility for reviewing and approving property operating budgets and CapEx plans.
Develop strategies to improve properties’ financial performance.
Accountable for cost containment and leveraging efforts.
Collaborate with Revenue Management, Sales & Marketing, and Finance to effectively manage P&L
Direct capital expenditure funds towards priorities outlined in the brand business strategy and hotel positioning.
Leverage contracts negotiated with retailers, service vendors, and other contractors to benefit the properties, in accordance with SOPs.
Owner Relations
Establish and maintain relationship with owner.
Manage an effective balance between owner interests and MI interests.
Build owner loyalty through proactive communication, setting and managing expectations, problem solving, and delivering solid business results.
Maintain knowledge of loan agreements and management contract requirements.
Ensure compliance with contract, owner obligations, and reporting requirements.
First level escalation for owner issues that cannot/should not be resolved at the GM level. Resolves issues him/herself or escalates to COO, as appropriate.
Travel required.CANDIDATE EXPERIENCE
10+ years of progressive experience in hotel industry preferred and prior leadership roles or GM assignments with responsibility for multiple units.
Operations experience or GM assignments with responsibility for multiple units
Excellent food & beverage, event management, rooms operations, revenue management, human resources and quality assurance skills, including experience with strategic planning, budgeting, negotiating and interpreting contracts, SOPs, and project management.
Demonstrated ability to operate in a matrix organization and leverage centralized organizational resources.
Ability to independently manage multiple projects simultaneously.
Demonstrated ability to deliver results in adverse conditions when faced with complexity and ambiguity.
Experience evaluating business trends and risks and successfully developing/implementing new business programs and strategies that enhance multi-unit business performance while mitigating business concerns.
Track record of creating positive and influential owner relationships
PREFERRED SKILLS AND KNOWLEDGE:
Ability to creatively execute against strategy and drive results; can create unique guest experiences and maximize revenue within the brand framework.
Strong organization skills
Financial management and analytical skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting, and capital expenditure planning.
Ability to evaluate business trends, determine applicability, and modify business strategies accordingly.
Ability to manage customer preference, loyalty, and engagement.
Ability to take constructive action without relying on directions from others.
Ability to network and build relationships to grow the business.
Strong problem-solving skills; encourages new innovative solutions when appropriate.
Strong communication skills (verbal, listening, writing, presentation)
Effective influence, consensus building, and negotiation skills
Ability to effectively manage and support change.
Strong employee relations and customer relations skills
Proven success in talent management and manpower decisions
EDUCATION
Bachelor’s degree in related area, or equivalent relevant experience
CA : The salary range for this position is $234,683 to $500,000 annually.NY : The salary range for this position is $234,683 to $500,000 annually.CO : The salary range for this position is $234,683 to $500,000 annually.Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information are provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.The application deadline for this position is 14 days after the date of this posting, February 13, 2024.WA : The salary range for this position is $234,683 to $500,000 annually.In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.