Vacancy caducado!
As a successful candidate, you will serve as a Solution Architect for contact center deployments. You will focus on the high-growth Amazon (AWS) Connect platform!
- Conduct cloud contact center road map sessions with business leadership, vendor architecture and sales support.
- Set up pilots and POC for solution evaluations and further migration to production solutions
- Manage and lead technology mergers as a result of organizational acquisitions
- Provide technology architecture for migration from on premise to cloud and lead several contact center technology projects from design and technology perspective.
- Build both learning documents and standard methodologies on AWS cloud solutions.
- Use agile methodologies (SAFe), including waterfall. Optimize solutions and improve processes for current organization.
- Suggest solutions such as call back, hybrid EWT. Lead operational automation management and monitoring
- Lead major technology transformations in contact center and artificial intelligence technologies. Analyze, lead and execute changes for MIPS reduction
- Lead efforts to achieve platform stability, resiliency and high availability. Provide cost savings though infrastructure and server consolidation
- 10+ years of IT experience in customer service technologies including Contact center cloud based products, solution design and implementation.
- Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing is required
- Experience with Salesforce/Any CRM integration, Java, Python, Linux, MySQL, Siebel CRM, Kibana is helpful
- Experience with team management, enterprise architecture and technical leadership.
- Must have handled at least one cloud migration projects in AWS environment and should have worked in on-premise contact center solutions. project and with sizable team
- Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge.
- Banking, Insurance and Education/e-Learning domain experience is helpful
- Excellent analytical and communication (oral & written) skills
- Highly self-motivated, quick learner, great teammate, challenge seeker
- Good leadership and project execution skills, happy to mentor and share knowledge
Vacancy caducado!