Pharmacy Operations Lead

About This Role This position will have an important role on the Trade & Distribution(T&D) team partnering with the Biogen and alliance field functions and leadership and the Specialty Pharmacies (SP) in the neuropsychiatry pharmacy network to ensure a fast and efficient Rx to dose journey. This person will be responsible for resolving escalations and communicating updates from the SPs to HCPs and cross functional Biogen and alliance field teams and leadership. Developing key relationships both internal and external, the ability to effectively interpret data to identify trends, make decisions and influencing without authority across multiple groups and levels within the organization independently will be the key to success in this role. This hybrid position can be based in Cambridge, MA or RTP.What You’ll Do Understand the specifics associated with pharmacy/specialty pharmacy(SP) process and programs (prior authorization process, denial and appeals, copay assistance, etc.)Leverage data from multiple sources to identify and solve complex access issues with the SPs, provider offices and field teams to connect the dots towards resolutionServe as the point of contact for HCP and field inquiries that cannot be solved by the daily detailed status reports from the SPsBe at the ready to step in to assist with moving specific cases through the roadblocks that may arise including conducting calls with providers, providers’ staff and internal and external leadership teamsProvide operational support to T&D SP Account Managers on a daily basisReview, validate and approve SP invoices based on contracted KPIsWho You Are You love operations and are passionate about using data to solve problems. Using your operational and analytical skills you are able to interpret data to tell the story/connect the dots and remove barriers to access. You are skilled at interfacing with various internal and external stakeholders to gain and share insights to facilitate the Rx journey.