The Food Bank of Central and Eastern North Carolina is an exciting, challenging, and rewarding place to work. Our vision:No one goes hungry, our Mission:Nourishpeople.Buildsolutions.Empowercommunities. We are an equal opportunity employer and are known for our core values ofRespect, Integrity, Compassion, Dedication, Teamwork, and Fun!The Front Desk Receptionist/Administrative Assistant welcomes all guests to the Food Bank facility, answers incoming phone calls to the branch, assists with emergency food walk-ins and initiates the intake process, directs visitors to appropriate staff and resources and assists with administrative tasks.This is a full time on-site position scheduled to work Monday - Friday, 7:30 am-4:00 pm with a 30 minute lunch break.Responsibilities:
Greet all visitors in-person and on the phone in a welcoming and professional manner and direct visitors and callers to the appropriate point-of-contact or provide requested information. Serve as point-of-contact for community members, donors and other guests for providing information and/or connecting them with the right departments. (35%)
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- Provide emergency food and resources in a dignified and thorough manner for neighbors who are seeking food assistance and distribute the most updated branch emergency food resources list. Conduct proper intake and information process. (20%)```{=html}```
- Provides administrative support as needed to staff at the branch in an effort to reduce their administrative workload. This could include attending department meetings to take and share notes with team,assisting with partner agency files, planning and preparing for meetings, record-keeping, data entry, etc. Accept mail and deliveries and ensures all incoming parcels are distributed to the appropriate team member. Maintains office supply/copier room; request office supplies as needed. (25%).```{=html}```
- Support Branch operations - work closely with Operations Manager, Director of Regional Development and other branch staff to service unique elements connected with the branch and associated service area. (20%).This is not an exhaustive list of responsibilities, and the day-to-day may include other duties as assigned.Qualifications:
Entry-level position.
High school diploma or GED preferred.
1 -2 years experience in administrative capacity
Experience with Microsoft Office Suite (Outlook, Word, Excel) required
Strong verbal communicator
Bilingual language skills preferred
Strong organizational skills with the ability to multi-task
Detail-oriented
Ability to demonstrate initiative and strong time-management skills and perform with little supervision
Must believe in the mission of the organization.
Demonstrated ability to work cohesively with a diverse population required.
Physical Demands:The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.While performing the essential functions of this position, the employee is regularly required to talk, hear, and interact without deliberate impediment (e.g., wearing or listening to headphones, etc.). The employee is often required to sit and use their hands and fingers to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, lift and/or move up to 25 pounds, and to stoop, crouch, or crawl.Vision abilities required by this job include close vision.These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions.Work Environment:
The Front Desk Receptionist/Administrative Assistant is a comm nity-facing position, frequently interacting with donors, volunteers, and neighbors.
The Front Desk Receptionist/Administrative Assistant will work with all branch team members to ensure a positive guest experience for all visitors and seamless administrative operations for staff.
Persons in this position may be subject to fluctuations in temperature due to the diverse environment.
Environment includes administrative offices, applicable branch warehouse areas.
The noise level in the work environment is usually quiet to moderate.
The warehouse can be extremely cold at times and extremely hot during the summer months, with temperatures ranging from -10 degrees Fahrenheit to 42 degrees Fahrenheit in refrigerated spaces or freezers.
While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the described essential functions.The above statements are intended to describe the general nature of the work being performed by people assigned this job. They are not intended to be an exhaustive list of all essential functions and skills required of personnel so classified.EQUAL OPPORTUNITY EMPLOYERWe are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment.We care about our employees, our candidates, and our community.As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Benefits For YouWe help YOU thrive. As a mission-based organization, we believe our team needs great support to help deliver on our work to Nourish People, Build Solutions, and Empower Communities. Our comprehensive benefits package includes:
Medical, Dental and Vision Plans
Health Spending Accounts + Employer Contributions
Flexible Spending Accounts
Paid Time off: including Holidays, Personal, Vacation, and Sick Time
403(b) with 5% Match after 90 days
Paid Parental Leave
Employee Assistance Program
100% Employer paid STD and LTD Insurance
100% Employer paid Group Life Insurance
Voluntary benefits including Accident and Critical Illness
Business Travel mileage reimbursement