Engagement Manager

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.Role:The Professional Services (PS) Engagement Manager leads and develops key client relationships to ensure overall success of Splunk implementations. The Engagement Manager partners with stakeholders in Sales, Support and Splunk leadership to address customer questions and manage issues related to the solution. The successful candidate will effectively position our services prescriptive approach, negotiate reasonable timelines, share team structure and expected outcomes as part of the sales process to close services business.Responsibilities:

Engages early in the process to position the right solution to the customer to ensure customer satisfaction and meet their business objectives

50/50 mix of pre and post sales

Articulates relevant customer success stories and metrics that demonstrate value to the customer

Consistently performs self-development related to industry trends impacting SPLUNK (Big Data, Security, ITOPS, Cloud, etc.) in order to establish a foundation as a trusted advisor

Demonstrates solution understanding and success criteria by bringing to bear methodologies, blue prints, templates, Service Offerings and successful experiences with related solutions

Understands the solution options available to the customers and engages the right team to win the deal and drive customer’s trust

Works with the Contract and Project Management Offices to adhere to SPLUNK standard processes and business guidelines and applies collaboration tools to access and share new assets, information, and updates

Helps leverage existing proposals and SOWs to improve efficiency and consistency.

Effectively drives the RFP/SOW process in partnership with the area sales teams

Accurately forecasts opportunities and pipeline, ensuring the information in SFDC is up to date at all times

Collaborates with the Project Management Office or Project Managers to make sure projects are initiated on a timely basis with a qualified team that reflects the customer’s expectations

Maintains accurate and up-to-date reporting, documentation, and system information to ensure the business can be accurately forecasted.

Collaborates with area Sales leaders and Account Managers to build relationships, aggressively build pipeline and close bookings as measured by booking targets

Collaborates with Sales Engineering to ensure Services is engaged early and at the required level of technical detail and content and that POCs are incorporated in Service’s proposed solution

Works closely with SPLUNK ecosystem to ensure we are presenting a full solution to our customers

Ensures that SPLUNK delivers successful outcomes to the customer as documented in the SOW/CCO by reviewing project status with SPLUNK project team and the customer

Leverages partners to develop mutually beneficial relationships while continuing to focus on customer success

Involved in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved.

Requirements:

8-10+ years of related experience scoping and crafting SOWs and selling and delivering professional services.

Established experienced in services

Proficiency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise

Project Management skills to manage customers.

IT Service delivery and support.

Education: Got it!Bachelor's degree or equivalent experienceSplunk is an Equal Opportunity EmployerAt Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.Note:Base Pay RangeSF Bay Area, Seattle Metro, and New York City Metro AreaBase Pay Range: $129,600.00 - 178,200.00 per yearCalifornia (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and MassachusettsBase Pay Range: $116,000.00 - 159,500.00 per yearAll other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.Base Pay Range: $104,800.00 - 144,100.00 per yearSplunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com .