Desktop Administrator (Hybrid)

The Desktop Administrator manages the deployment, monitoring, patching, and maintenance of all desktop systems including both windows and mac desktops, laptops, and peripherals such as monitors, keyboards, and printers for all M3 USA Business Units. The Desktop Administrator is responsible for the inventory, upgrade cycle, and rollout of all machines with ultimate care around the customer experience and customer service focus for end users.Essential Duties and ResponsibilitiesIncluding, but not limited to the following:Clearly communicate technical solutions in a user-friendly, professional mannerProvide one-on-one end-user training as neededManage the deployment, monitoring, maintenance, development, upgrade, and support of all desktop systems, including desktop and laptop PCs operating systems, hardware, software, and peripherals.Oversee installation, configuration, maintenance, and troubleshooting of end user desktops and laptops.Assess need for any system reconfigurations (minor or significant) and execute them as required including updates to images or software as needed.Ensure connectivity of all workstations by working with the Infrastructure Team as needed.Recommend, schedule, and perform software improvements, upgrades, and/or purchases.Assist and/or provide guidance to junior members of the team.Direct research on potential technology solutions in support of procurement efforts for hardware specific to end user desktop needs.Keep current with the latest technologies.Practice asset management for IT hardware, software, and equipment by maintaining the information in a tool and providing regular reports as needed to Management.Responsible for the setup and regular maintenance of the hardware that is sent to specific users as needed in coordination with the Infrastructure and Security team.Responsible for maintaining fresh images as needed for systems.Responsible for regular patching on desktop operating systems in coordination with the Infrastructure Team.Maintain and report on asset management for IT hardware and software, and the maintenance of the Ninja and TeamDynamix asset systems. Assist with Service Desk requests as needed.Troubleshoot, resolve, and document network printer problemsTroubleshoot, resolve, and document end user hardware and software issues.Conduct hardware and software inventory database maintenance and upkeep.Assist with maintaining the service catalog.Assist with building and maintaining the Knowledge Base.Assist with onboarding / offboarding tasks including access management and shipping and receiving equipment.Manage and update tracking records for all shipped equipment to ensure accurate inventory and timely deliveries.