PDS Tech Commercial, Inc. is seeking candidates for a Client Services Representative, fully remote.Job Title: Client Services RepresentativeJob Type: Full time; Contract (12 months)Location: Fully RemoteSchedule: Monday - Friday 8 AM - 5 PM PSTPay Rate: $22.86 per hourSummaryProvides escrow services for residential, refinance, and Home Equity loans. Responsible for facilitating real estate transactions by providing a high level of customer service and proactive communication to both internal and external customers throughout the closing process.Skills/Experience:Duties
Handles internal and external inquiries related to moderately complex processes and transactions.
Monitors messages and questions received via centralized inbox, systematic work queues or phone, responds to moderately complex inquiries and escalates more complex.
Coordinates the preparation, review and collection of all required documentation and required forms for recording of conveyance deeds.
Coordinates signing appointments, closing package preparation and final title packages for clients.
Acts as liaison between internal and external parties to ensure requests are effectively resolved.
Enters detailed and accurate notes into appropriate systems and files documents according to standard procedures.
Works with internal and external parties to effectively resolve issues.
Follows up on any delays in inquiry answers and updates the status in the systems.
Maintains a high level of customer service through proactive communication with internal and external customers and business partners. Updates management on trends, issues or problems that may impact the business or clients.
Communicates any requirements to clients and exercises good judgment in the enforcement or exception to policies.
Practices call ownership and accountability for incoming inquiries.
Works at enhancing the quality of customer service for the benefit of the company and the customer.
Performs other duties as assigned by management.
Required Skills:
Requires working knowledge and established skills to perform day-to-day activities.
Experience with Title & Escrow services and/or Mortgage Industry.
Follows standard procedures and guidelines.
Works under general supervision with limited ability to modify approach.
Pay Details: $22.86 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance