Assistant Area Service Manager

Assistant Area Service ManagerRaleigh Division, 4020 Westchase Blvd., Raleigh, North Carolina, United States of AmericaReq #982Wednesday, February 28, 2024At Stanley Martin Homes, we believe our team makes the difference in everything we do. That’s why we live by our four values:Our Team Makes the DifferenceSucceed with knowledgeable, driven, and dedicated people working togetherWe Are Homebuyer FocusedKeep our customers and their satisfaction central to all that we doWe Have a Passion for ExcellenceStrive to keep improving with our focus on the Stanley Martin WayWe Do the Right ThingAct with the highest standards of integrity, every dayStanley Martin Homes was ranked #12 Largest Private Company in the Greater Washington area by the Washington Business Journal. This achievement highlights Stanley Martin’s growth and success as well as its commitment to its team members and company culture.A day in the life of an Assistant Area Service Manager (Assistant ASM):Life as an Assistant ASM is all about teamwork and partnership as you work in support of the Area Service Manager (ASM) to perform warranty inspections to move into a future ASM role. In the Assistant ASM role, you will learn all stages of the Stanley Martin new home warranty, building process and vendor partners’ scope of work that will give you a foundation for future growth into the ASM role. On a daily basis, you will assist the ASM with quality walks, scheduling and managing warranty requests, ensuring the completion of all warrantable related work, and any other tasks required. Most of your day will consist of ensuring trade partners fulfil the timely completion of all scheduled tasks in a manner that is aligned with our quality standards.Technical Tools Used Daily

DXC Homebuilder One (HB1)

Microsoft Office Suite

SharePoint and Microsoft Teams

What is Stanley Martin looking for in an AASM?The ideal AASM candidate is highly organized, possesses a positive attitude, is detail-oriented, can remain cool under pressure and can think outside of the box. Being able to communicate clearly and build strong relationships with homebuyers, trade partners and internal groups is imperative to the success of this role.Must Haves:

Excited to collaborate in a team environment

Exudes active listening, confidence, and respect when communicating with others

Demonstrates excellent customer service skills

Ability to learn various technologies utilized on the job

What’s In It For Me:

Access to competitively priced, high-quality health care options through Aetna, MetLife and VSP, along with employer-paid ST and LT disability, basic life and AD&D insurance (including employee-paid and Aflac supplemental options)

Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)

Put your family first with benefits, including 2 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care

12 weeks of paid maternity leave through our Short-Term Disability Plan

Receive well-rounded wellness benefits, including access paid annual subscription to Calm, free and low-cost mental health resources and support services through our Employee Assistance Program

Continue your education with tuition and certification reimbursement

Rest and relax with 15 days of paid time off (increases with tenure) and 6 days of paid sick leave

Protect yourself from identity theft or travel mishaps with our no-cost coverage

Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon

Get access to your paycheck early with an advanced pay option through Dayforce Wallet

Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours PTO and more

Martin Alloy and Stanley Halle created Stanley Martin in 1966 in the Maryland suburbs outside of Washington, D.C. Early on, we began innovating with fresh new designs and quickly expanded our portfolio of homes to include various sizes and townhomes as well. Our innovative designs, commitment to quality and strong customer service quickly led to significant growth.Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day.To hear from our current team members about why they love working at Stanley Martin,click here (https://www.stanleymartin.com/who-we-are/our-values) .Other details

Pay Type Hourly

Employment Indicator Trainee

Raleigh Division, 4020 Westchase Blvd., Raleigh, North Carolina, United States of America

Our company adheres to the spirit and intent of EEO. We promote a safe and drug-free workplace. We offer a competitive package of compensation, benefits, and a remarkable working environment. EOE/M/F/D/V/SO