Job Details

ID #53641903
Estado Carolina del Norte
Ciudad Northolmsted
Tipo de trabajo Full-time
Salario USD TBD TBD
Fuente Fortune Brands
Showed 2025-03-15
Fecha 2025-03-15
Fecha tope 2025-05-14
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Customer Service Representative-Warranty and Technical Support

Carolina del Norte, Northolmsted 00000 Northolmsted USA
Aplica ya

The Customer Service Representative/Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers when they have product and warranty questions. This is a remote role. Regular hours are Monday through Friday from 8am to 7pm EST. RESPONSIBLIITIES:Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions.Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support.Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes.Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN.Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures.Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping.

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