Delivery Quality Coordinator - 9:00am - 5:00pm

The shelfAdz Delivery Quality Coordinator, acts as a liaison between client delivery teams, quality control, and supporting departments. This role is responsible for ensuring that all client outputs and deliverables meet established standards of accuracy, consistency, and compliance. The coordinator is the primary point of contact for quality-related delivery issues, supporting campaign execution, troubleshooting, and continuous improvement activities. The Quality Delivery Coordinator ensures product and service excellence for clients, while maintaining accountability for error-free execution. The role also supports ISO 9000 quality processes, recordkeeping, testing, and reporting as part of Vestcom’s commitment to high standards and compliance POSITION DUTIES INCLUDE BUT ARE NOT LIMITED TO: Setting Up & MaintenanceConduct maintenance, calibration, and basic troubleshooting of quality and delivery-related systems and equipment.Prepare, verify, and stage files, templates, or delivery packets in alignment with customer specifications and quality standards.Manage and track inventory of raw materials, labels, or delivery files required for client orders.Ensure compliance with standard operating procedures (SOPs) and ISO 9000 quality requirements.Testing & Quality AssurancePerform quality control checks on event files, production outputs, and delivery materials to ensure compliance with client requirements.Conduct developmental or trial reviews in support of process improvement and new client delivery methods.Identify errors or inconsistencies in inputs and outputs; document findings and coordinate resolution with delivery, client experience, and quality teams.Support the creation and execution of test protocols, methods, and quality reporting.Observing, Recordkeeping & EvaluatingAccurately record observations, test results, and quality findings; prepare data for reporting and evaluation.Interpret and analyze results to provide recommendations for delivery process improvements.Maintain detailed and timely documentation of workflows, quality issues, and corrective actions.Provide reporting and updates to management and stakeholders, including compliance and customer-facing quality summaries.Collaboration & SupportPartner with operations, client experience, and quality teams to ensure accurate, on-time deliveries.Act as backup to delivery execution roles when required, maintaining continuity of service.Support troubleshooting of delivery issues, client escalations, and workflow discrepancies.Participate in team huddles, quality reviews, and improvement projects.Safety & ComplianceAdhere to all safety procedures and standards; maintain a clean, organized, and hazard-free work environment.Participate in ISO and regulatory compliance activities, including audits, documentation, and process reviews.Attend required safety and compliance training.Supervisory ResponsibilitiesNoneManagement DisclaimerVestcom’s Management reserves the right to revise, change or modify the duties and responsibilities of this position at any time to meet business and organizational needs. This position description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. This position description is not a contract for employment and either the incumbent or Vestcom may terminate employment at any time, for any reason.