District Business Operations Process Analyst

Get full and proper usage of existing systems and tools by GEO’s and OperationsIntroduce new processes to our operations in our pursuit of relentless efficiencyReceive and roll out new operating systems and related tools – and provide meaningful feedbackSupport the deployment and improvement of Global Business Operations strategy and effortsCollaborate with other district, regional, and global resources to build consistency in all processesContribute to a global operational standard to create and protect the pursuit of a Best in Class operationsTake direction from Regional Manager, Business Operations – Process (RVP Region)Coordinate with local management to identify opportunities to improve quality, service, trade compliance, and profitability through the pursuit of efficiency and consistencyProduce expected results locally in line with Corporate standards through improved processes, visibility to performance, data governance, and exception managementIdentify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methodsProvide training for every employee in the art and application of the Fundamentals of Business Process, through both teaching and mentoringMonitor EXCEL standards and District Excellence metrics to and promote behaviors and processes to close the performance gap between districtsBe involved and have knowledge and understanding in customer and external ISO AuditsLead and ensure progress on corrective and preventative actions within your districtWork alongside the District Business Solutions (if applicable) to deliver reporting and automation to the fieldPresent improved data and analytics for internal business opportunity and external client valueSupport the deployment and improvement of Global Business Operations strategy and effortsCollaborate with other districts, regional and global resources to build consistency in all processesPromote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and VisionarySupport the end users on incidents logged in our online ticket system, help requests by phone or people walking inSupport basic level Windows server and UnixTake care of hardware installation (PC, Server, Laptop, PrinterSupport on network issues (LAN, WAN, Wi-Fi)Support the employees in the warehouse (scanners, tablets, automation)Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)Perform daily checks of backups/systems as well as making sure that these checks are administered in a portalSupport Tier 1 and Tier 2 for Infrastructure and TechnologyManage disaster Recovery and High Availability plan for systemsManage IT budget and procurementSupport on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix)Safeguard and improve (cyber) security and access control where possibleMonitor system downtime and resource utilizationContribute to a good and strong relationship with our local service providers and suppliersKnowledge:Global Logistics industryUnderstanding of Expeditors systems and procedures