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Job Summary:The primary purpose of this role is to assist with the support of Technology Business Management Processes, focusing primarily on key tactical activities in support of assigned processes. This role maintains positive relationships with technology stakeholders and participates in the process of defining and maintaining SLAs, KPIs and other performance metrics.
The individual in this role grows his/her understanding across the various process areas supported by the team and starts to make key upstream and downstream connections between processes. He/she receives regular guidance and direction from more senior level analysts on the team.Key Responsibilities:• Conducts basic data analysis and reporting• Helps assess adherence to the business management processes supported• Answers questions from associates about the business management processes supported• Gathers feedback from technology associates about the business management processes supported• Documents process measures, issues and opportunities, and waste in the processes supported• Documents current-state business processes and opportunities for automation• "Attempts to resolve problems, then escalates problems as necessary to appropriate resources (e.g., support team, vendor)• Contributes to process documentation repositories• Identifies and suggests possible improvements on proceduresMinimum Qualifications:• Bachelor's degree in Computer Science, CIS, Business Administration, Finance, or related field (or equivalent work experience in related field)• Knowledge of Microsoft Office Suite• Familiar with project management tools and methodologies• Experience with basic data analysis and reportingPreferred Qualifications:• Technology experience in the retail industry• Experience using financial toolsets• 1 year of experience in a corporate environmentAbout Lowe's:Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 20 million customers a week in the United States and Canada. With fiscal year 2020 sales of nearly $90 billion, Lowe's and its related businesses operate or service more than 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.About Lowe's in the Community: As a FORTUNE® 50 home improvement company, Lowe's is committed to creating safe, affordable housing and helping to develop the next generation of skilled trade experts through nonprofit partnerships. Across every community we serve, Lowe's associates donate their time and expertise through the Lowe's Heroes volunteer program. For the latest news, visit Newsroom.Lowes.com or follow @LowesMedia on Twitter.Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Vacancy caducado!