Location:Windsor Run by Erickson Senior LivingWindsor Run is a beautiful 60-acre continuing care retirement community in the town of Matthews in Mecklenburg County, North Carolina. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states—and growing.We are hiring a Security/Emergency Services Dispatcher for our gated retirement community. This position dispatches emergency and routine calls for service as well as develops relationships with residents and visitors, providing personalized customer service and hospitality that exceeds expectations.How you will make an impact:
Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
Monitor the Emergency Call System for independent living
Track the status of residents involved in emergency situations
Monitor Fire Alarm System
Dispatch ambulance, private ambulances, or 911 as needed
Provide assistance to other departments, as needed
What we offer:
Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law.
401k for all employees 18 and over. Company contribution up to 3% once eligible.
Gated community with 24/7 security
Free onsite parking at all of our communities and corporate offices
Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.
Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.
A culture of diversity and inclusion, which builds on our values, vision, and mission
Compensation: commensurate with experience starting at $16.78/hourly
What you will need:
High school diploma or GED required
Prior experience in 911 call-taking/dispatching or Emergency Medical Services (preferred)
Ability to maintain composure, deal calmly with emergencies and ambiguity, and to learn quickly when facing new problems. Must have situational awareness
Ability to communicate calmly with Residents, visitors, and all levels of staff; act in a reassuring manner and adept at diplomacy and tact while displaying good judgment
Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.Since 1983, Erickson Senior Living’s national network of managed communities has been devoted to one mission—helping people live better lives. If you're driven to make a difference and feel passionate about what you do, you'll thrive in an Erickson Senior Living career. Experience a work and social environment beyond the traditional office setting, with access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more. Come see why we’re among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.