Position OverviewKeep our communities fed.Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.Job DescriptionThe Retail Support Technician IV (RST) provides technology service and support to the company's customers. The RST supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services, programs, and solutions used by customers. The RST works with other team members and the Retail Services Leadership Team to demonstrate the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.You will contribute by:
Provide technical and application support to the Company's Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.
Provide hardware service and support for Retailer equipment including servers, computers, network, and point-of-sale.
Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team, and escalate to Level 3 Management when required.
Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.
Provide basic application training to Retailers for the Retail Technology suite of services.
Provide Retailers with counseling, advice, and recommendations on technology solutions and services.
Travel Required:Yes
Environment:
Occasional overnight travel and air travel
Travel 3 days a week to stores in North Carolina, South Carolina, and/or Georgia. Work from home available when not on the road
On-call support on rotation
Hybrid schedule
Additional Locations: Fayetteville, NC/Lumberton, NC/Florence, SC/Cheraw, SC
Skills:
Specialized Knowledge : Strong knowledge of supermarket operations including point-of-sale and back-office applications preferred; Strong technical/networking background required
Special Skills : Proficient in Microsoft Office Suite; Able to build positive customer relations; Good communication, verbal and writing skills; Complex problem-solving skills; Team player
Physical abilities: : Ability to lift 50 pounds and sit and stand for long periods of time
Years Of Experience:
4-7 : years of Information technology experience
We offer:
Weekly Pay
Benefits available from day 1 (medical, dental, vision, and more)
Company matched 401k
PTO and Holiday Pay offered
Career Progression Opportunities
Tuition Reimbursement
Employee Health & Wellness program
Employee Discounts / Purchasing programs
Employee Assistance Program
QualificationsShift1st Shift (United States of America)CompanyC&S Wholesale Grocers, LLCAbout Our CompanyC&S Wholesale Grocers, LLC is an industry leader in supply chain solutions and wholesale grocery supply in the United States. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 7,500 independent supermarkets, chain stores, military bases and institutions with over 100,000 different products. C&S also proudly operates and supports corporate grocery stores and services independent franchisees under a chain-style model throughout the Midwest, South and Northeast. We are an engaged corporate citizen, supporting causes that positively impact our communities.Working Safely is a Condition of Employment at C&S Wholesale Grocers, LLC. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.Company: C&S Wholesale Grocers, LLCJob Area: Retail ServicesJob Family: SalesJob Type: RegularJob Code: JC0175ReqID: R-256174