Guest Service Coordinator

Our Guest Service Coordinator is responsible for transporting guests virtually anywhere they like to go any time. Provide prompt, courteous and efficient handling of all incoming calls, keep track of guests’ requests, and follow up to ensure satisfactory service and assistance for outgoing calls. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.Answer, record, and process all guest calls, requests, questions, or concerns. Anticipate guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Pay $17.50 / hourAdditional Benefits:Free ParkingFree Team Member CafeteriaHoliday PayTeam Member Stay Program50% off F&B + Spa