Veterinary ER Practice Manager

Job duties include, but are not limited to:Make informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.Recruit/Hire/Onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.Ensuring that pet owners' complaints are promptly addressed and resolved.Preparing employee work schedules and managing the office staff.Answering telephone calls in a polite and professional manner.Establish inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA.Ensure payroll is completed and submitted accurately and in a timely manner.Establish good relationships with vendors to receive the best support that vendor has to offer the hospital.Promptly notifying the appropriate veterinary staff of emergency cases.Interviewing suitable office staff candidates and providing training to office employees as needed.Perform other duties as assigned