Job DescriptionJob DescriptionJob Title: Lead Site SpecialistThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in the laboratories, improving patient health through diagnostics or the development and manufacturing of life-changing therapies, we are here to support them.Location/Division Specific InformationCustomer location in Raleigh, North CarolinaHow will you make an impact?
Lead, mentor, and empower a team of inventory and logistics staff providing highly unique support directly contributing to the customer experience
Leverage communication skillset to support team members and key clients
Drive excellence through clear communication, scientific teamwork, service scope expansion, SLA adherence, development of business metrics, and team management
Champion innovation and practical process improvement in the program
Responsibilities
Instills a customer-focused culture that promotes loyalty through the delivery of market leading customer experience.
For Business Continuity purposes, ensures all team members are properly trained and procedures and policies are accurately documented.
Assigns and advises the workflow to ensure excellent service is delivered through appropriate staff planning, people development, improvement projects, and scheduling to meet/exceed all of the clients and leadership goals.
Establishes a continuous improvement environment and coaches and mentors process improvement activities or projects which team members conduct.
Formulates a vision for the customer service team and drives customer service strategies to execution.
Maintains KPIs and metrics to identify opportunities for improvement and cascades the monitoring and actions to the team leaders.
Manages outsourced resources to improve productivity, effectiveness, and the team’s workload.
Maintain areas in high state of inspection readiness including laboratory housekeeping and compliance.
Complete task associated to operations
Perform verification/approval of peer documentation in electronic systems and equipment logbooks in adherence with SOP's.
Align with company vision and mission of cross training and support different areas of service as require base on business needs and as assigned by Supervisor.
How will you get here?
High School Diploma or GED required
Bachelor’s Degree preferred
Expert on GMP environment preferred
Proven excellence in developing customer relationships
Knowledge, Skills, Abilities
Focus on laboratory safety and GXP compliance
Proficient verbal and written communication skills; including experience writing procedures and presentation skills
Heightened attention to detail and ability to multi-task
Proficiency in MS Office (with heightened proficiency in Excel) and experience using other computer software programs
Strong customer service
BENEFITSWe offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.At Thermo Fisher Scientific, each one of our 65,000 outstanding minds have a unique story to tell. Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.