Customer Service Representative - Diablo/Freud Tools (On-site Only)

Maintain and develop a multi-state territory for growth and service activities in a fast-pace, multi-task, solution-focus inside environment. Review of day-to-day orders for efficient & accurate processing. Provide high-level customer service for existing customers, new prospects, outsides sales, end-users, and sales managers to achieve greater customer satisfaction and solutions. Continued development of skills to support sales & service initiatives, company growth objectives, compliance, and cultural values.Review responsible orders for efficient and accurate processing working directly with customers, reps, operations, and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support to satisfy our customers.Provide high level customer service via phone, email, and portal to cover inbound and outbound calls assisting customers, prospects, reps, end-users, and all incoming inquiries with high-level service using all available resources to provide information or solutions that satisfy.Focus on all Inside Sales department initiatives such as upselling orders, pre-selling new programs, new product placements, aligning dealers with the Freud portal. Process and/or assist with all customer claim requests for efficient processing (shortages, overages, RGA’s, buybacks, program credits, advertising Coop, etc.). Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts, group associations, and business communication accuracy.