Job Summary
In a medical setting, a patient access representative is the first point of contact for a patient. This includes registration, scheduling patients and/or pre-registration functions. Processes the necessary information for admittance and insurance billing.COMPANY DESCRIPTION
Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.Essential Functions
Provide exemplary Customer Service
Assign the correct medical record number and notify HIM for any duplicate patient records
Schedule all appointment types, including the most complex, across all facilities with a high degree of accuracy
Answer incoming calls in a timely and professional manner
Review clinical documentation and submit to insurance companies for initiation and obtaining authorization or pre-certification on OP diagnostic hospital services.
Pre-registration of scheduled procedures
Register patient by obtaining and entering accurate demographic information at designated workstation or at bedside.
In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house. Provide estimates to patients and/or physicians as requested
Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
Follows all guidelines set forth in the Cash Handling policy.
Explain benefits to the patient and/or family member as needed in person and telephonically.
Obtain insurance and photo identification card copies
Assign insurance plans accurately
Scan appropriate order into the correct patient’s account
Relays information between patients, family members, and clinical staff as needed
Updates demographic information as needed
Obtain signatures on documents needed to complete the registration process.
Assists patients during the checkout & Pre-registration process by calculating and collecting a payment information and posting payments accordingly
Cross trained to register patients in any registration area.
Assist with training of new employees
Works Revenue Cycle reports when assigned
Other duties as assigned
Knowledge, Skills & Abilities
Communication-communicates clearly and concisely, verbally and in writing
Customer orientation-establishes and maintains long-term customer relationships by building trust and respect
Interpersonal skills-able to work effectively with fellow coworkers and clinical staff members
Basic skills-demonstrates the ability to organize and perform multiple tasks accurately in a timely manner in a fast paced environment
PC skills-knowledge of Microsoft Offices and other required applications
Policies and Procedures-demonstrates knowledge and understanding of organizational policies and procedures.Benefits - Wide range of benefits options!
Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
HSA
401(K) retirement plan contributions
Generous Paid Time Off
Accident & Critical Illness Insurance
Prescription Assistance with OptumRx
Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
Free travel and entertainment discount program to ensure you enjoy your time away from work.Why join our team?
Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!Minimum Education
High school diploma or equivalent requiredMinimum Work Experience
3 years’ experience in medical facility, health insurance, or related area preferred
3 years in Patient Access preferred.
Medical terminology knowledge preferred.Job: Please select a valid job field Organization: Title: Patient Access Representative-PRN Location: NC-Hickory Requisition ID: 7469-9095