1. Support Solution service & infrastructure in the region to offer best in class service to distributor, ODM/OEM customers and end users
2. RMA Issuing/Tracking/Communication with internal and external stakeholders, issuing replacement/credit note
3. Service related operational (SAP/CRM) management & systematic build of service operational reports (IA, EVCS/PS products)
4. Communicate with AMBU & UI team on Service related topics, including credit claim monthly report
5. Coordinate returns of defective products from KA Solution, report and consolidate for forwarding to factory for repair and service
6. Monitor spare parts stock levels at central parts warehouse, and escalate to appropriate service management when necessary
7. Support central/ASP parts warehouse with questions about parts and parts orders and coordinate with factory when needed
8. Conduct product repair trainings at different levels depending on customer/ASP’s need to ensure customers understand the product for servicing the products
9. Monitor Service Partner´s performance and provide quarterly summary to management
10. Temporarily Warehouse oversight for inbound/outbound
11. Establish additional, and improve current, reporting/data recording tools.