Sales Engineer - Glass Division - Germany

As part of the European Glass Division Sales Team, the Sales Engineer will be responsible for managing and growing Pyrotek's sales of technical products and solutions to our core glass market customers.This position will work closely with our world class technical and sales team to develop and build long term mutually beneficial relationships with Pyrotek's Glass customer base.This position will work in an office-based environment in Grevenbroich, Germany. The ideal candidate can be located in North West Germany or in England.   Package:  Salary, Bonus, Company Car, Cell Phone, LaptopLanguage:  German, Dutch, English (Fluent)Essential Functions/ResponsibilitiesResponsible for established sales accounts.Establishing a working relationship with customer base to meet or exceed customer expectations.Negotiating pricing, minimum order quantities and stocking agreements with vendors, supplies and customers.  Communicate changes in customer demands internally.Providing technical support to customers.  Using positive internal collaboration, resolve problems on behalf of your customers.Soliciting sales of new or additional products via telephone or in person.  Preparing, pricing, and presenting quotations.  Set final new prices, margins, quotations on new products or services.Maintaining awareness of competitor’s activities. Employing counter measures to beat or contain competition.Prospecting for new customers.  Preparing, pricing, and presenting quotations.Developing and preparing customer stocking agreements and presenting to supply chain for final review prior to customer signing.  At least quarterly, reviewing agreements levels versus actual performance and hold customer accountable to follow terms of agreement.Assisting as needed to resolve customer accounts receivable issues.Presenting internal and customer technical presentations, as requested.Meeting/exceeding sales and gross profit targets for assigned territory.Actively strategize with management on sales tactics.Establish and cultivate strong working relationships with customer base to meet and exceed their expectations by providing sales support for assigned divisions/products.Setting final new prices, margins, quotations on new products or services.Establishing positive working relationships with the customer.  Fielding territory customer calls, receiving orders and responding to customers in a timely and efficient manner.Establishing positive and collaborative working relationships with internal sales engineers, manufacturing operations, applicable vendors and supplies to ensure customer’s expectations are met.Working up and pricing quotes, gathering data, preparing reports and/or presentations.Visit customers at their facilities for the purpose of selling, building customer rapport, and/or training, as required to meet customer expectations.Research and resolve all customer problems and requests, including defining best products as a solution.  Field and bring to resolution complaints concerning billing or products.  Document complaints and/or feedback from customers in a timely manner.  Initiate RMA’s/customers credits when required.Work with customer service, operations and supply chain as needed to ensure order fulfilment expectations are met.Utilize Contact Management database (CRM) to complete trip reporting and internal sales relationship communication in a timely manner.  Ensure travel expense reporting is accurate and timely manner.