Customer Support Specialist (816510)

Operates as front desk receptionistFacilitates group job readiness, life skills, or job search training agendasConducts individual/group orientations to provide information regarding program objectives, services and requirementsAssists job seekers regarding job search strategies and training issues, identifying and working with barriers to employment, professional goal setting and planningDemonstrates understanding of target employment sector and career pathways for customersMaintains familiarity with outside resources, programs and other services for customersProvides motivational support to customers during the job search processIdentifies training needs and helps to ensure appropriate trainingAssists with recruiting for workshops and classesFacilitates analysis and constructive critique of resumes/required documentation for effective processing for customer eligibilityOther duties as assigned