OverviewAs we continue to build our team in support of our vision to be the world's best and most trusted mobility company, The Damage Recovery Unit, an affiliate of Enterprise Mobility, is excited to announce opportunities for remote employees to join our Recovery Specialist team! When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Each specialized position within the DRU handles a portion of the claim file, passing it from one person to the next for completion. The Recovery Specialists develop collection strategies and negotiate with responsible parties to recoup costs associated with damages to our property.We Work Hard and Reward Hard Work! This position offers a compensation package of $17.22 / hour and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 4% and profit sharing, paid time off, employee discounts and much more.Schedule: Training will take place the first 4 weeks of employment, Monday through Friday from 8:00 am EST to 5:00 pm EST. After training, our schedules are full-time, Monday through Friday with start times as early as 7:30 am EST to end times as late as 10:00 pm EST.We are currently hiring for an August 19, 2024 start date We’re a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities that we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go. We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth.Responsibilities
Review claim files to determine potential coverage and develop collection strategies with insurance partners, customers, and other parties
Effectively negotiate with responsible parties
Interpret the facts of loss in conjunction with debtor feedback in order to establish settlement strategy
Initiate appropriate verbal and written communication for the ultimate recovery
Make appropriate internal and external contacts to obtain necessary information
Work in a variety of programs to review internal and external information
Gather and evaluate police reports, repair estimates and other related documents
Maintain accurate account of payments on claim files
Make decisions for settlement strategy
Update system notes and data fields
Document and explain reasons for decisions and recommendations
Exhibit sound and accurate judgement
Learn and apply basic jurisdictional and statutory law
Successfully manage conflict during difficult or emotional situations
Adhere to company policies, procedures, guidelines and state and federal laws
Appropriately maintain and handle confidential records, claim files and correspondence
Duties are varied in nature, requiring limited independent action and judgement, with decisions monitored by immediate supervisor/manager
Equal Opportunity Employer/Disability/Veterans LI-REMOTEQualifications
Must currently live in the state of North Carolina
One year of administrative, clerical or office work experience that included daily use of computer software programs and/or internet use is required
One year of general collections, subrogation or claims experience preferred
Must have a permanent residence with a defined workspace that is free of distractions
Must have consistent and reliable high-speed internet access
Must be willing to accept $17.22/hour for this position
Heavy phone experience preferred
At least basic/beginner skill level in Microsoft Office products is required
Must be able to work full-time
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.