Director of Rooms

Reports To: General ManagerSupervises: Front Office Manager, Executive HousekeeperGeneral Purpose: The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Valet, Gift Shop, Spa, and Housekeeping, This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and teammate engagement.Specific Responsibilities:Oversight of all front office operations including front desk, concierge, bell/valet associatesInsuring the quality and productivity of housekeeping functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.Excellence in appearance of all areas throughout the hotelProducing constant improvement in guest experience satisfaction metricsShowing year-over-year improvement in teammate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratingsControlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systemsParticipation in weekly forecasting and scheduling activitiesProviding assistance in developing the annual hotel budgetPreparation of action plans as directed by managementDaily reviews of operating outcomes (including corrective action if required)Maintaining high visibility with associates and guests