Job Description SummaryJOB TITLE: Contract AnalystDEPARTMENT: Customer Contracts AdministrationREPORTS TO: Director of Business Operations and Pharmacy Automation ContractsCLASSIFICATION: ExemptLOCATION: HybridPOSITION OVERVIEWWe are currently seeking a Contracts Analyst to join our Business Operations and Contracts Team. As a Contracts Analyst, you will ensure contracts are set up correctly in Salesforce and ready for processing in our financial system Great Plains. You enjoy working with data and numbers, making sure information is accurate while maintaining and sometimes creating/revising standard operating procedures. It is not a problem for you to manage multiple responsibilities at once focusing on one task while keeping track of others. This individual will easily adapt to a quickly changing/fast-paced environment and unexpected requests coming up.DUTIES AND RESPONSIBILITIES: Manage data in a variety of applications including Salesforce and Great Plains. Prepare sales contracts and amendments. Complete document filing needs for Contracts team. Respond to requests from other departments. Review Sales Opportunities for accuracy. Complete various projects. Perform other duties to meet business needs.SKILLS AND EXPERIENCE: Strong analytical, problem solving, quantitative, and time management skills Comfortable with using CRM and financial software applications Strong written and verbal communication skills Strong organizational skills and attention to detail Strong computer skills including use of MS Office programs and Adobe Acrobat Experience using Great Plains and Salesforce a plus Outside the box thinker Self-Motivated Owner of Processes Ability to work with remote employee base Ability to understand, remember and follow verbal and written instructions. Willingness and ability to be flexible and to grow professionally through development and training activities.Job DescriptionWe are the makers of possibleBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the creativity and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find ground-breaking solutions that turn dreams into possibilities.We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.Job SummaryResponsible for contracting of non-payor accounts, including governmental agencies (e.g., VA, DoD), private insurance companies, managed care organizations, and others as applicable to assigned territory or market segment. Provides administrative support for sales and clinical functions by maintaining files, preparing correspondence, reports, presentations, etc. as needed.Primary Responsibilities:
Administers customer agreements in compliance with established policies and procedures; works with Sales Administration to ensure timely execution of contract documents; coordinates new business set up process with Customer Finance Services; ensures proper accounting treatment for all transactions processed.
Handles customer billing issues and resolves any associated discrepancies between the sales organization and customers; identifies areas where process improvements can be made to enhance efficiency of the order entry function; assists with coordination of customer training sessions.
Assists in developing effective communication strategies to communicate internally and externally on key initiatives; communicates information regarding changes in the business environment which may affect sales performance.
Maintains accurate records related to sales activities and contract administration; provides back up support to other members of the sales team during periods of absence; participates in special projects and other duties as required.
Develops and maintains relationships with internal and external customers; serves as a liaison between sales representatives and customers to provide updates and feedback on orders and status of customer accounts; demonstrates excellent telephone etiquette and strong social skills when dealing with customers.
Coordinates the processing of all customer purchase orders received via fax, e-mail, mail or phone; assists with entering customer orders into the order management system; confirms pricing and availability prior to ordering; ensures appropriate tax exemption certificates are on file; assesses freight charges and resolves best shipping method based upon customer's location and vitality of delivery; prepares and submits all necessary paperwork to Customer Finance Services for payment and invoicing purposes; processes all returns according to policy; communicates backorder status to customers.
Monitors the contract review process and leads customer turning points to ensure compliance with regulatory requirements; reviews contracts for legal sufficiency and negotiates terms with counsel as vital; prepares final contract documentation for signature; works closely with Sales Administration to ensure that all steps have been taken to secure a fully implement contract prior to shipment of product; handles requests for price quotes, literature, samples, product demos, consignment equipment, trade-in programs, financing, etc.; responds to credit/billing questions and customer complaints.
Qualifications:
Bachelors degree preferred
Ability to read, write, speak and understand English
Strong organizational skills and attention to detail
Proficient computer skills within Microsoft Office Suite
Excellent verbal and written communication skills
Strong analytical skills
Ability to work independently with little supervision
Intermediate knowledge of financial analysis and accounting principles
Must travel to various locations as required
Working conditions include normal office environments and occasional exposure to warehouse and manufacturing environments
At BD, we prioritize on-site collaboration because we believe it cultivates creativity, innovation, and effective problem-solving, which are critical in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.Why Join Us?A career at BD means joining a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the creativity and aim to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.To learn more about BD visit https://bd.com/careersBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.Required SkillsOptional Skills.Primary Work LocationUSA NC - Durham - Roche DriveAdditional LocationsWork ShiftBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.