Start date: July 1, 2024 Shift: Must be available between the hours of Monday - Saturday ( 7:45am- 8pm EST), 40 hour work week Description:
Deliver the highest level of customer service experience
Answer customer calls
Reset Passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Must be able to Problem Solve:
-Find creative solutions to any, and all, consumer problems that arise
-Diagnose, assess, and resolve problems or issues in a timely manner
Qualifications:
Must be able to provide their own computer/laptop with working camera for the first 3 weeks of training
Must have high speed reliable Internet (35 Download speed or better)
MUST not have any requested time off including Doctor Appointments during the 3 weeks of training
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.