Job Details

ID #51752299
Estado Carolina del Norte
Ciudad Concord
Full-time
Salario USD TBD TBD
Fuente TEKsystems
Showed 2024-05-22
Fecha 2024-05-22
Fecha tope 2024-07-21
Categoría Etcétera
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Remote Customer Service Representative

Carolina del Norte, Concord, 28025 Concord USA
Aplica ya

Start date: July 1, 2024 Shift: Must be available between the hours of Monday - Saturday ( 7:45am- 8pm EST), 40 hour work week Description:

Deliver the highest level of customer service experience

Answer customer calls

Reset Passwords

Assist with creating accounts

Uploading documents

Answering general questions

Engage with customers over the phone and reply to online chat inquiries

Help customers manage their accounts

Verify eligibility for coverages/review healthcare options etc.

Must be able to Problem Solve:

-Find creative solutions to any, and all, consumer problems that arise

-Diagnose, assess, and resolve problems or issues in a timely manner

Qualifications:

Must be able to provide their own computer/laptop with working camera for the first 3 weeks of training

Must have high speed reliable Internet (35 Download speed or better)

MUST not have any requested time off including Doctor Appointments during the 3 weeks of training

Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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