Project Solutions Engineer

The purpose of this position is to lead the technical outcomes of our customer projects in the APAC region. While working predominantly with regional customers, this role will also involve working closely with the project team to provide customers with a consistent high-quality solution. You will ensure customer satisfaction, margin control, timeframe and quality goals are met. This role is responsible for ensuring our technical solutions are compliant and while meeting the contracted technical outcomes.Our Project Delivery team is as passionate about our customers as they are about our products. They need to be deeply committed to ensuring that our products and customer support/technical support services assist in protecting and enhancing our customer’s brands.Key Responsibilities:Technical DesignProduce detailed layout designs for small projects up to large turnkey projects by selecting best fit productsProduce machine layouts using 2D/3D models and drawingsAccurately record data relating to projects and ensure this aligns with the specification document and take action to resolve any outstanding questionsProvide engineering support in the delivery and commissioning phase of projectsProcessing order entry for internal productsSpecifying and ordering 3rd party equipment to integrate with our own equipmentProject DocumentationUnderstands total project documents required and coordinates and collates documentation to an excellent standardCoordinates a Master project layout of each Product and Third Party SupplyAccurately record data relating to projects and ensure this aligns with the contract and take action to resolve any outstanding questionsProduce regular reporting on project processWorking with 3rd party equipment suppliers to correctly integrate with our ownAssisting with internal improvement projects, (e.g. Pre-Quote Questionnaire, Team Planner, Pricing Sheet updates etc.)Relationship ManagementEngages with the customer via email, phone and in-person, presenting a polite and professional manner and displaying commercial sensitivity to establish and maintain a strong and trusted relationshipProvides product support according to standard rules where appropriate including cost structuring, assembly, installation of the product and advice on minor customisations Solutions EngineeringWork with sales teams to prepare accurate system proposals and specifications for customer contractsValidate assumptions and identify risksCustomer Project Design, Development & ExecutionDesign and engineer customer solutions to match the defined contracted specificationsPrepare solution demonstrations for customer functional acceptance test sign-offWork to project budgets, timeframes and quality frameworks to achieve project goalsIdentify, mitigate and manage project risksEnsure compliance of each project is maintained and documentedProvide high quality project documentation