Accessible Transport Solutions, LLC (ATS)
Qualifications
At least 3+ years of dispatching or logistics experience, preferably in healthcare or transportation.
1-2+ years experience as a driver.
Strong computer skills, including Microsoft Office Suite and Google Workspace.
Excellent communication skills, both verbal and written
Strong problem-solving abilities and the capacity to handle high-pressure situations
Detail-oriented with the ability to multitask and prioritize effectively
Responsibilities
The NEMT Dispatcher is responsible for ensuring efficient, reliable, and safe transportation services for patients requiring non-emergency medical transportation
Using RouteGenie, a cutting-edge dispatch and scheduling software, the dispatcher will manage schedules, coordinate with drivers, and communicate with patients and healthcare providers
The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced virtual environment
Use RouteGenie to receive and process transportation requests from patients, caregivers, and healthcare facilities
Schedule and assign trips to drivers based on location, availability, and patient needs, ensuring efficient routing and minimal delays
Monitor and update schedules in real-time to address changes and optimize operations
Act as the primary point of contact for patients, drivers, and healthcare providers
Confirm schedules, provide updates, and notify all parties of changes promptly
Handle inquiries or concerns professionally, ensuring a positive experience for all stakeholders
Maintain accurate and detailed records of transportation requests in RouteGenie, including patient information, pick-up/drop-off times, and billing details
Generate and submit reports on transportation activity, service performance, and any incidents or complaints using RouteGenie’s reporting tools
Ensure all trips and processes comply with local, state, and federal regulations, including safety and medical standards
Monitor driver and vehicle performance through RouteGenie, addressing any service issues or safety concerns
Verify that vehicles meet safety standards and are maintained regularly
Problem Solving and Issue Resolution:
Resolve scheduling conflicts, delays, or last-minute changes efficiently using RouteGenie’s built-in tools
Address complaints related to driver behavior, service quality, or billing disputes with professionalism and urgency
Leverage RouteGenie’s features to identify opportunities for improving service efficiency and patient satisfaction
Collaborate with management to implement new procedures and optimize operations
Full-Time Positions for Drivers and Dispatchers
Call or Text Ryan at 570-401-6120
Accessible Transport Solutions, LLC (ATS)