Mr. Refurbisher is seeking an oriented scheduling and client service specialist to schedule and support our commercial clients in an effiecient and accurate manner, while driving sales. You will serve as the primary contact for our commercial clients and setting the tone for an excellent experience.
The ideal candidate demonstrates the following characteristics and skills:
Good listener with a customer orientated approach
Excellent written and verbal communication skills
Ability to multitask and prioritize work while maintaining strong attention to detail
Creative problem-solving skills
High level of integrity and self-motivation
Drive to meet or exceed established goals
Responsibilities would include but not limited to:
Answer incoming calls for our commercial department and place outgoing calls to schedule appointments as well as provide excellent customer service
Answer and return text messages from clients and detailers
Maintain real-time information in the dispatch system
Update detailers via internal systems, phone and/or text about changes
Develop and maintain thorough understanding of company’s products and services
Explain company products and services to clients
Provide problem solving for internal and external issues
Leverage client interaction and identify opportunities to sell add-on services
Provide thorough and prompt client follow-up through issue resolution & closure
Ensure clear and frequent communication with client
Solicit client feedback and integrate into work as appropriate
Compile and submit reports as requested
Provide input into process and service improvement and development
Requirements:
Proven experience providing client service in a fast-paced environment for at least 6 months
Strong written and verbal communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Proficiency in English
Computer and mobile device proficiency
Experience in inside sales preferred