The Automotive Repair Customer Service Representative serves as the primary point of contact for customers, assisting them with inquiries, scheduling appointments, and ensuring a seamless service experience.
Key Responsibilities
Greet customers and provide a welcoming experience.
Listen to customer concerns and accurately document service requests.
Explain repair processes, costs, and estimated completion times.
Coordinate with technicians to ensure timely service.
Assist customers with warranty claims and insurance paperwork.
Follow up with customers to ensure satisfaction after service.
Maintain detailed records of customer interactions and service history.
Handle customer complaints professionally and work toward resolutions.
Promote dealership services and special offers.
Qualifications
High school diploma or equivalent; additional training in automotive services is a plus.
Strong communication and interpersonal skills.
Bi-Lingual with Spanish and English
Ability to multitask in a fast-paced environment.
Basic knowledge of automotive repairs and terminology.
Experience in customer service or a related field.
Website for more detail: www.drivenmotos.com